POLICIES

Workshop Bookings

A reservation is confirmed once Bali Jewelry Masterclass has confirmed the workshop date, time, and number of guests.

Regular bookings may be confirmed without a deposit. For larger groups, special arrangements, or certain bookings, we may request a deposit or advance payment to secure the reservation.

Pricing & Payment

The workshop price confirmed at the time of booking will be honored for that reservation, even if our published prices change afterward.

For regular bookings, payment is made at the end of the workshop so that any agreed additional materials, add-ons, or extra workshop time can be included in the final amount.

Available payment methods will be communicated at the workshop.

Silver Material

Each standard workshop includes up to 6 grams of silver per guest.

The amount of silver required depends on the jewelry design, dimensions, ring size, and making process. The included 6 grams is a material allowance and does not guarantee that every design or size can be made within 6 grams.

If your chosen piece is estimated to require more than 6 grams, additional silver is charged at IDR 95,000 per gram.

Unused portions of the included silver allowance are not refundable, exchangeable, or provided separately as unused silver.

Material Estimates & Additional Costs

Before the workshop begins, we will review your chosen design, size, estimated silver requirement, and any optional add-ons with you.

If additional silver, gemstones, custom work, or other add-ons are required, the estimated additional cost will be explained before work begins.

No additional charge will be added without your prior approval.

Because jewelry is handmade, material requirements are estimates. Some material may be lost or remain as residue during the making process, and the final weight of your finished jewelry may therefore differ from the amount of material initially estimated.

Workshop Duration

The standard workshop duration is 2 hours.

Additional workshop time is charged at IDR 100,000 per hour, calculated in 30-minute increments (IDR 50,000 per additional 30 minutes).

Where a chosen design or customization is expected to require additional time, we will explain this before the workshop begins whenever reasonably possible.

Additional time caused by delays or operational issues on our side will not be charged to the guest.

Handmade Jewelry

Your jewelry is handmade by you with guidance from our instructors.

Our sample pieces and catalog designs are references. Because every piece is made by hand, your finished jewelry may not be 100% identical to a sample.

Small variations in shape, dimensions, texture, finishing, details, and overall appearance are a natural part of the handmade process.

Our instructors will guide you toward the agreed design while preserving the hands-on nature of the experience.

Workshop Safety

Jewelry making involves tools, heat, flame, machinery, and other equipment that must be used carefully.

Guests must follow instructor guidance and safety instructions throughout the workshop.

Our instructors may assist with or take over a particular step if they believe it would be safer to do so.

If a guest repeatedly ignores safety instructions or behaves in a way that may endanger themselves, other guests, our team, or the workshop environment, Bali Jewelry Masterclass reserves the right to stop that guest's participation.

Age Requirements

The minimum age to participate in the workshop is 12 years old.

Guests aged 12–17 must be accompanied by a parent or responsible guardian during the workshop.

For younger participants, instructors may modify, assist with, or take over particular steps depending on the participant's ability and the safety requirements of the process.

Repairs & Modifications

Once your finished jewelry has been completed and taken home, subsequent repairs, resizing, refinishing, or other modifications may incur an additional repair or service charge.

Any applicable cost will be communicated before repair or modification work begins.

Guest Cancellations

If you need to cancel your workshop, please let us know at least 12 hours before your scheduled workshop time.

Rescheduling

Bookings may be rescheduled up to 3 times, subject to availability.

We will do our best to accommodate your preferred new date or time, but availability cannot be guaranteed.

Late Arrivals

If you arrive late, we will try to accommodate you where possible.

If your late arrival means there is not enough time to complete the workshop before a fully booked following session, your workshop may need to be rescheduled.

If space is available in a later session, we may offer you a place in that session, subject to availability.

No-Shows

For reservations made without advance payment, there is no payment to refund in the event of a no-show.

Guests who do not attend a confirmed booking without notifying us may be required to provide a deposit or advance payment for a future reservation.

Cancellation by Bali Jewelry Masterclass

In the unlikely event that we need to cancel your workshop, we will offer an alternative date or time.

If you have already made a payment and cannot or do not wish to reschedule, the amount paid for the cancelled workshop will be refunded in full.

Information We Collect

We only collect information reasonably necessary to manage your workshop and communicate with you.

This may include your name, contact details, booking information, workshop preferences, and other information you voluntarily provide to us.

We may also ask how you discovered Bali Jewelry Masterclass to help us understand which channels introduce guests to our workshop.

How We Use Your Information

We may use your information to manage and confirm reservations, communicate with you about your workshop, provide workshop-related services and documentation, process or record transactions, respond to questions, and improve our services.

We do not sell your personal information.

Photography & Video

Photos and videos may be taken during the workshop as part of the guest experience and workshop documentation.

Use of identifiable photos or videos of guests for Bali Jewelry Masterclass marketing — including our website, social media, and promotional materials — is based on optional guest consent.

Choosing not to give marketing consent does not affect your ability to participate in the workshop.

If you have previously given consent and later wish to withdraw it, you may contact us. We will stop future use and, where reasonably possible, remove the material from channels under our control.

We cannot guarantee removal of copies that have already been independently shared, reposted, cached, or stored by third parties.

Third-Party Services

Our website and communications may use third-party services necessary to operate our website, social media presence, communications, payments, or other business functions.

Where personal information is processed by a third-party service, its handling may also be governed by that provider's own privacy policy.

We only intend to share information where reasonably necessary to provide our services, operate our business, or comply with applicable legal obligations.

Data Retention & Security

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including operational, administrative, and legal requirements.

We take reasonable steps to protect personal information under our control. However, no electronic storage or internet transmission method can be guaranteed to be completely secure.

Your Information

You may contact Bali Jewelry Masterclass if you have questions about personal information you have provided to us or wish to request a correction or deletion, where applicable.

Contact

Bali Jewelry Masterclass